Digitization of your business processes

The bc-competence sees itself as a “process optimizer” for the commercial business processes. The service portfolio includes organizational consulting as such, but also innovative solutions and methods to achieve the goals of “cost reduction” and “optimized processes”.In addition, bc-competence supports the development of shared service centers and the identification of suitable business processes.

Incoming invoice

Do you use SAP as ERP? – Then let us talk about solutions that automatically process your supplier invoices in SAP. We have an overview of the important solutions and advise you expediently.

 

For example, SAP® Invoice Management by OpenText offers comprehensive functions and can be used globally. This solution comes from the cooperation between SAP and OpenText. As bc-competence we are a cooperation partner of OpenText.

Our trained and experienced consultants realize the project professionally for you. With our “best practice” method, we also have a preconfigured solution that can be put into production quickly and successfully.

Order confirmation

For order confirmations received from suppliers, the question of the delivery date has to be validated as well as the consistency of other parameters. These include e.g. the icterms, dimensions, document number including change number and terms of payment. Depending on the design of your business process, different delivery addresses will be added.

 

We know various solutions with which the order confirmations can be processed automatically. Among other things, we have project experience with the Business Center by OpenText.

Reminder

Debit reminders are often processed in such a way that the first reminder or payment reminders are ignored. This can be optimized with an automated process. We compare incoming reminders with the findings of the monitoring of your Invoice Management System. If an invoice is not available, it can be requested automatically from the supplier. In the case of z. B. last reminders can be provided for an escalation and the responsible clerk or the clerk to be addressed.

We know various solutions with which the order confirmations can be processed automatically. Among other things, we have project experience with the Business Center by OpenText. In addition or as an alternative, RPA, so-called software robot, can also be used.

Customer order

When customers send orders, the identification of the part numbers (possibly also customer-specific part numbers), the prices and the order quantity is the challenge for the OCR and freifom recognition. The process takes into account other aspects, such as e.g. the availability.

 

In order to automatically process customer orders, we use the Business Center by OpenText. Here are many possibilities of the specific expression available. Participate in our process knowledge.

Remittance

Electronic payment advice received by customers will be examined with a position analysis. It also z. This includes, for example, toolboxes (advertising subsidies), volume reductions and other types of deductions. If necessary, a workflow to clarify deductions e.g. initiated with the sales department. There is an automatic assignment of the customer or central adjuster. The payment advice note is linked to the SAP FI document.

 

In order to process payment advice notes with a high automation rate, we use different solutions. This depends above all on the requirements in your company. One solution here too is the cross-process Business Center by OpenText. For more than 15 years we have been dealing with projects around the processing of payment advice.

Digital customer processes

As a company, digitization offers you the chance to get closer to your customers. For example, a wholesaler has the option of intelligently linking the interests of both customers and suppliers in an integrated flow of data and processes, thereby adding value.

 

Digitization is not an end in itself but serves customer benefit. In higher service levels and the networking of entire sub-processes of suppliers and customers are new, additional value creation potential.
With the Business Center by OpenText and other solutions from SAP® and OpenText, we have the opportunity to provide you with sustainable support. – Send us a specification or a strategy paper; We work with you to develop the necessary measures to succeed in the digital world and to be a leader.

Claim

Customer complaints are sensitive processes and require special attention. From the timely processing, over the complete documentation, up to here to the system-based transaction processing.
We take you to the digital age of complaint processing and work with you to find the right solutions.

 

With the Business Center by OpenText and, if needed, further solutions from SAP® and OpenText, we have the opportunity to provide you with lasting support. In addition, we use RPA – software robots – in addition, in order to have simple, recurring work done quickly and cheaply.

Human Resource Management

From the processing of incoming applications to the tasks around the personnel file, further education, employee guidelines and things more – we support in the event of media breaks between the systems used and provide additional automatisms.

 

With the Business Center by OpenText and, if needed, further solutions from SAP® and OpenText, we have the opportunity to provide you with lasting support. Again, we use RPA – software robots – to process simple, recurring tasks quickly and cheaply.

By optimizing business processes, we make a contribution to the success of your company.

There are more than 500 successful projects from the last 15 years. Our consultants are experts in identifying optimization options.
The stability of the business process is linked to innovative solutions for automation.
We are your contact person.